Resources: The Consumer Experience
The benefit of Consert’s Virtual Peak PlantTM to consumers is the ability to take control of their highest energy-consuming devices (HVAC, water heater, pool pump) and easily reduce consumption by 10 to 15 percent without any loss of comfort.
It begins with the consumer answering 13 questions that will be used to automatically setup a basic profile for weekday, weekend and vacation mode. The consumer can make further adjustments to each profile, or add profiles as needed to suit their needs and contour their energy use around their lifestyle habits. This is done through a simple, intuitive user interface that can be accessed through any web-enabled device.
“When do you turn off your water heater?”
Most consumers would have a puzzled look if asked this question. Consert’s VPP gives consumers control of their electric water heater – easily saving electricity without loss of comfort.
Most consumers choose to “set it and forget it,” but some choose to continue to seek ways to maximize their energy savings. The flexibility of Consert’s VPP supports both approaches to the benefit of the end user. Detailed, real-time usage data on connected devices, as well as whole house consumption, are available through the portal to enable the consumer to make informed decisions.
“What temperature is your house when you’re not at home?”
Consumers that use Consert’s VPP know.
Once the system is set up, temporary adjustments or program changes can be made through any web-enabled device. Smart phones and tablets are seldom out of reach of today’s consumers so if they need to make a quick temperature change they simply access their portal through the device and adjust the temperature as needed – while at home or away.
“What does four degrees mean to you?”
Studies show that a four degree change in temperature is well within the level of tolerance of most people – in fact most don’t notice the change at all for a period of time. This small number, however, could mean big savings.
A unique feature of Consert’s VPP is that it benefits both the consumer and their electric provider. The consumer always maintains control (unless there is a critical event that threatens blackouts) since the system works within their comfort parameters. If the utility initiates a conservation event, Consert’s data shows that most people do not notice a four-degree change in temperature that lasts an hour or less. Should the event extend beyond one hour, and the consumer feels any discomfort, they simply override the event at the thermostat.
Third party surveys have shown that 92 percent of users are very satisfied with Consert’s VPP.
Good for the consumer. Good for the utility. Good for the planet.